For companies that receive repetitive requests on WhatsApp, website, email, Instagram or Telegram.
Main output: an AI assistant trained on your brand, FAQs, catalog and operating procedures.
Expected result: 24/7 answers, better-qualified leads and less time lost on the same questions over and over.
What it is
RayoChat is your always-online business assistant. It's trained on your brand, speaks with your voice, knows your products and handles conversations for you across every channel where your customers look for you.
It's not a generic chatbot with canned answers. It's a system trained specifically on your company: your catalog, your procedures, your tone of voice. It answers precisely, qualifies incoming leads and hands the conversation to a human operator only when it's truly needed.
For companies that receive dozens or hundreds of messages a day, RayoChat removes the main bottleneck: the time the team spends answering the same questions over and over instead of focusing on qualified leads.
What we include
Training on your brand You upload your catalog, FAQs, tone of voice and operating procedures: RayoChat learns them and answers like your best salesperson available 24/7. The system doesn't make up information: it answers based on what you've provided and flags when a question falls outside its scope.
Multichannel integration It connects to WhatsApp Business, Instagram DM, email, a website widget and Telegram. One platform, all channels. Conversations are tracked centrally, no matter where they arrive.
Automatic lead qualification RayoChat identifies who is ready to buy and who isn't, gathers the necessary information and books appointments directly in your calendar. Qualified leads reach the team already with the context needed to close.
Smart escalation When a conversation requires human intervention, the system smoothly transfers the chat to an operator with the full history. No customer has to repeat themselves.
Voice avatar (optional) A video/audio version for more engaging interactions: an avatar that speaks with your brand's tone for automated video messages.
Dashboard and analytics Track conversations, leads generated, the most frequent topics and the volume handled without human intervention. The data helps improve the system over time.
Who it's for
Businesses with an incoming message volume the team can't handle satisfactorily. Shops, professional practices, agencies, e-commerce, hotels, restaurants, and B2B companies with an appointment-based sales cycle.
It works particularly well when there's a high volume of repetitive questions (products, prices, availability, hours, procedures) and a lead qualification process with defined steps.
How it works
- Discovery call: we define the channels, priority use cases and tone
- Setup: technical integration with your systems
- Training: training on your content and processes
- Test & go-live: a testing period with active supervision
- Continuous optimization: monthly improvement based on real data
Privacy and data handling
RayoChat processes conversations in compliance with the GDPR. Conversations are treated as personal data and handled in accordance with your privacy policy. We do not use your training data to improve third-party models.
Frequently asked questions
Does RayoChat only answer preset questions? No. The system understands questions phrased in different ways, responds to variations and contextualizes based on the ongoing conversation. It's not a decision tree with fixed answers: it's a system that reasons over your content.
What happens if it doesn't know the answer? The system clearly says so and offers the user the option to speak with an operator, instead of inventing an answer. Transparency about its limits is part of the design.
How long does it take to go live? Typically 2-4 weeks from kickoff to go-live, including training and the testing period. It depends on the amount of content to upload and the number of integrations required.
Does it work outside office hours too? Yes, it's available 24/7. This is one of the main use cases: handling requests that come in during the evening, on weekends, or during volume peaks the team couldn't cover in real time.
FAQ
Frequently asked questions
What is RayoChat?
RayoChat is an omnichannel AI assistant trained on your company's content, tone and processes. It handles conversations across channels like WhatsApp, website, email, Instagram and Telegram.
Can RayoChat qualify leads?
Yes. It gathers the relevant information, assesses the contact's profile and hands leads over to the team with the context needed to continue the conversation.
How long does it take to go live?
A RayoChat project typically goes live in 2-4 weeks, depending on the amount of content to upload and the number of integrations required.